📜 Terms & Conditions

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These Terms govern the use of the Internal Capsule platform by Diagnostic Centres, Clinicians, and Patients.

1. Platform Role & Scope

Internal Capsule is a technology platform that enables:

  • Diagnostic Centres to manage operations, staff, clinicians, tests, discounts, and appointments
  • Clinicians to manage patients and access reports only after patient consent
  • Patients to book appointments and access reports

Internal Capsule does not provide medical, diagnostic, or clinical services.

2. Eligibility

  • Users must be 18 years or older.
  • No guardian-managed or minor accounts are supported.

3. Payments & Settlements

  • Diagnostic Centres subscribe to the platform for access.
  • Patients pay advance booking fees through the platform.
  • Internal Capsule acts as a payment facilitator and settles funds to Diagnostic Centres.
  • Offline payments (if enabled) are handled directly by the Diagnostic Centre.

4. Medical Disclaimer

Internal Capsule is not responsible for:

  • Test quality or correctness
  • Diagnostic accuracy
  • Report interpretation
  • Delays in sample collection, testing, or report delivery
  • Clinical decisions made by clinicians or diagnostic centres

All medical responsibility lies with the respective Diagnostic Centre and/or Clinician.

5. Discounts & Pricing

  • Discounts are fully controlled by Diagnostic Centres or Clinicians (where applicable).
  • Internal Capsule does not influence or mandate pricing decisions.

6. Data Access & Consent

  • Clinicians can access patient reports only after explicit digital consent.
  • Patients may revoke consent at any time.
  • Unauthorized access or misuse of data will result in immediate suspension or termination.

7. Account Suspension & Termination

Internal Capsule reserves the right to suspend or terminate accounts for:

  • Fraud, abuse, or illegal activity
  • Misuse of patient data
  • Violation of platform policies
  • Non-payment of subscription fees

Termination for serious violations may be immediate and without notice.

8. Limitation of Liability

Internal Capsule shall not be liable for:

  • Medical outcomes
  • Financial disputes between users
  • Data loss due to third-party failures beyond reasonable control
  • Indirect or consequential damages

9. Governing Law

These Terms are governed by the laws of India, with jurisdiction in Mumbai, Maharashtra.