🔐 Privacy Policy

1. Data We Collect

• Personal details (name, contact information)
• Appointment and booking details
• Medical test reports and health data (as uploaded by diagnostic centres)
• Payment and transaction metadata
• Consent logs and audit trails

2. Purpose of Data Processing

• Appointment management
• Secure report access
• Platform operations
• Analytics and service improvement
• Legal and regulatory compliance

No marketing communications are sent without explicit consent.

3. Consent-Based Access

• Patient health data is accessible to clinicians only after explicit digital consent.
• Consent is revocable at any time by the patient.

4. Data Storage & Security

• Data is stored on secure cloud infrastructure (e.g., AWS).
• Industry-standard security measures are used:
  • Encryption
  • Access controls
  • Audit logs

5. Data Sharing

• Data is shared only with:
  • Authorized Diagnostic Centres
  • Authorized Clinicians (post-consent)
  • Payment partners (limited to transaction processing)
• Data is never sold to third parties.

6. User Rights

Users have the right to:

• Access their data
• Request correction
• Withdraw consent
• Request deletion (subject to legal obligations)

Requests can be sent to support@internalcapsule.com.

7. Grievance Redressal

Grievance Officer: grievance@internalcapsule.com

All grievances will be addressed as per applicable law.