Cancellation & Refund Policy

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Internal Capsule LLP (“Internal Capsule”, “we”, “us”, “our”) provides a subscription-based digital platform for Diagnostic Centres to manage operations, appointments, clinicians, and patient workflows.

1. Subscription Fees (Diagnostic Centres)

• Subscription fees are charged on a Monthly / Quarterly / Annual basis.
• All subscriptions are auto-renewing unless cancelled before the applicable renewal date.
• Cancellation will result in continued access until the end of the current billing cycle.

2. Refunds on Subscription Fees

• Subscription refunds are not guaranteed and are evaluated on a case-by-case basis.
• Refund requests must be submitted to support@internalcapsule.com with valid reasons.
• Approved refunds (if any) will be processed only after internal review and may be partial.
• No refunds will be provided for:
  • Partially used subscription periods
  • Services already delivered
  • Account termination due to policy violations, fraud, or misuse

3. Appointment & Booking Payments

• Patients may pay an advance booking fee while booking appointments.
• Internal Capsule acts only as a payment facilitator for such advance fees.
• Advance fees are held temporarily and settled to the Diagnostic Centre’s registered bank account as per the applicable settlement cycle.
• Internal Capsule does not guarantee refunds for appointment cancellations — such refunds are governed by the Diagnostic Centre’s own policies.

4. Disputes & Chargebacks

• Any disputes related to:
  • Appointment cancellations
  • Refund eligibility
  • Service quality
  must be resolved directly between the Patient and the Diagnostic Centre.
• Internal Capsule is not liable for disputes arising between patients, clinicians, or diagnostic centres.

5. Contact

For refund or cancellation queries:

support@internalcapsule.com