📜Terms & Conditions

Last Updated : 16 June 2026

These Terms govern the use of the Internal Capsule platform byDiagnostic Centres,Clinicians, andPatients.

1. Platform Role & Scope

Internal Capsule is a technology platform that enables:

• Diagnostic Centres to manage operations, staff, clinicians, tests, discounts, and appointments
• Clinicians to manage patients and access reportsonly after patient consent
• Patients to book appointments and access reports

Internal Capsule does not provide medical, diagnostic, or clinical services.

2. Eligibility

• Users must be 18 years or older.
• No guardian-managed or minor accounts are supported.

3. Payments & Settlements

• Diagnostic Centres subscribe to the platform for access.
• Patients pay advance booking fees through the platform.
• Internal Capsule acts as a payment facilitator and settles funds to Diagnostic Centres.
• Offline payments (if enabled) are handled directly by the Diagnostic Centre.

4. Medical Disclaimer

Internal Capsule is not responsible for:

• Test quality or correctness
• Diagnostic accuracy
• Report interpretation
• Delays in sample collection, testing, or report delivery
• Clinical decisions made by clinicians or diagnostic centres

All medical responsibility lies with therespective Diagnostic Centre and/or Clinician.

5. Discounts & Pricing

• Discounts are fully controlled by Diagnostic Centres or Clinicians (where applicable).
• Internal Capsule does not influence or mandate pricing decisions.

6. Data Access & Consent

• Clinicians can access patient reportsonly after explicit digital consent.
• Patients may revoke consent at any time.
• Unauthorized access or misuse of data will result inimmediate suspension or termination.

7. Account Suspension & Termination

Internal Capsule reserves the right to suspend or terminate accounts for:

• Fraud, abuse, or illegal activity
• Misuse of patient data
• Violation of platform policies
• Non-payment of subscription fees

Termination for serious violations may beimmediate and without notice.

8. Limitation of Liability

Internal Capsule shall not be liable for:

• Medical outcomes
• Financial disputes between users
• Data loss due to third-party failures beyond reasonable control
• Indirect or consequential damages

9. Governing Law

These Terms are governed by the laws ofIndia, with jurisdiction inMumbai, Maharashtra.